Frequently Asked Questions

Overview

What can I do with the app?

Locate Zipcars, reserve, extend and cancel reservations, even honk the horn and unlock the doors, all with your iPhone™ or iPod touch®. Take the tour to learn more.

Do I have to be a Zipcar member to use the app?

No. Anyone can download the app to locate Zipcars, make fun sounds with the virtual key fob, and get a feel for what Zipcar membership is all about. However, only Zipcar members can reserve, honk and unlock Zipcars.

How much does the app cost?

Zippo. Zilch. Nada. (It's free.)

What are the technical requirements?

You will need the OS 3.0 software. The app is available on the App Store℠ as a free download and runs on any iPhone or iPod touch.

Where can I get the app?

You download it from the App Store on your iPhone or iPod touch (search for "Zipcar") or from iTunes® on your computer.

Are there plans for future releases?

Yes. We've got some neat things in the works, like:

• Visual snapshot of car availability (similar to zipcar.co.uk)
• Greater flexibility to change your reservation time at any time during the booking process (similar to zipcar.co.uk)
• Detailed directions to your Zipcar's parking spot

As always, we'd love to hear your ideas. Please give us your feedback.

Why did Zipcar create an app for the iPhone?

We keep looking for ways to make life easier for our Zipsters. When we found out that more than 25% of Zipcar members have the iPhone (and that number is growing), we knew this app would be a handy addition. Also, our developers couldn't wait to get their hands on this innovative mobile platform that Apple has created. So really, how could we resist?

Do you have anything for non-iPhone users?

If you don't have an iPhone, you can still reserve by simply visiting zipcar.co.uk from any mobile device. Lots of U.S. smartphones (including BlackBerry, Android and more) can also locate Zipcars using WHERE, a nifty GPS mobile app. Check it out.

Sign In

Do I need to sign in?

If you're not a Zipcar member, you can proceed without signing in. If you are a member, please sign in to have access to all of the member features, like reserving Zipcars.

How do I sign in as a Zipcar member?

If you're a Zipcar member, you can sign in with the same username and password that you use on the Zipcar website. Can't remember your password? We've been there. We can help you out.

How do I sign out of the app?

Once you've signed in, we'll remember you until you sign out. You can sign out in the "My Zipcar" tab under "Account Information."

Finding and Reserving Zipcars

How do I choose my location?

There are a few different ways to choose your location on the map:

• Let the app locate you. Tap the cross-hairs icon in the top right and we'll locate you though Apple's built-in location services.
• Choose a neighborhood, an address from your iPhone contact list or your saved Zipcar addresses. Tap the bookmark icon in the search box at the top.
• Choose a different city. Tap the "Cities" arrow in the top left to navigate to a different city, state or country.

How do I choose a time for my reservation?

Initially the map will show you Zipcars available at the current time. To choose a different time, tap the "Find cars by" tab in the bottom right. Dial in your time and tap the "Find cars by" tab again to apply your selection.

How do I search for a specific car model?

Tap the "Find cars by" tab in the bottom right. In addition to time, you can also choose a vehicle by type or a specific model. Tap again to apply your selection.

What do the pins on the map represent?

The pins represent Zipcar locations. A green pin means that the location has a Zipcar that matches your criteria. A gray pin means that the location has a Zipcar, but it's been spoken for by another Zipster at this time. This screen reloads each time you change your criteria in the "Find cars by" tab. (Reloading may take a few seconds.)

How do I reserve a car?

Tap a green pin on the map. If there's only one available Zipcar at that location, we'll select that car for you. If there are multiple cars available, you'll see a list of vehicles that match your criteria. Tap a car to select it.

Once you've selected your Zipcar, tap "Reserve" to book it and review the reservation details before proceeding. On the next screen, you have the option to add a memo to remind you of the purpose of the trip; if you drive for both business and pleasure, you can also select which account to bill this reservation to. When you're ready to confirm, tap "Yeah, Book It!" That was easy. Consider that Zipcar yours.

Honking and Unlocking

What is honking and unlocking?

Check it out: during your reservation, you can tap your iPhone to honk your Zipcar's horn, unlock and lock the doors! You can access the virtual key fob from the "Drive" tab.

If you're not in a reservation, you can still play around with the virtual key fob and make fun sounds. Beep beep. Or boop boop, for example.

How do the honk and unlock features really work?

Glad you asked. It's pretty cool. When you tap a button on the virtual key fob, a signal is sent to our server where it's validated. (This simply means we're checking to make sure that you have a reservation on this vehicle at this time.) Our server then passes the signal to the Zipcar. In order to honk, lock or unlock, both the iPhone (or iPod touch) and the vehicle must have a network connection.

The Zipcar will respond within a few seconds (about the time it takes to send and receive a text message).

Does the app replace my Zipcard?

No. Please continue carrying your Zipcard during your reservations. You will need to scan it once at the start of each reservation. The lock and unlock features will not work until you've scanned in with your Zipcard. (You do not need to be scanned-in to honk your Zipcar's horn.)

Once you're scanned in, you can use your iPhone (or iPod touch) to lock and unlock your Zipcar throughout your reservation. At the end of your reservation, you can simply lock up with your iPhone (no need to scan out with your Zipcard).

We want your Ziptrip to be a great experience. Your trusty Zipcard will always work, so keep it with you at all times. You could find yourself in a situation where you have spotty coverage, your iPhone battery runs out of juice, or your device gets lost or stolen.

Do I need to scan my Zipcard to use honk?

Nope, you just need to have a current reservation. Try it at the start of your trip, when you're searching for your car in a crowded lot. It's your Zipcar saying hello.

Managing Reservations

Can I extend my current reservation?

Sure, as long as the car is available. To find out, start by tapping "Extend Reservation" on the main Drive screen. If the car is not available for extension, we'll tell you. We'll also give you a link to call our Member Services line if you know you won't be able to return the car on time.

If the car's available, you'll be able to quickly tap to extend by 30 minutes, one hour, or dial in an entirely new end time. Tap "Confirm Extension" to officially extend your reservation. Tada! That Zipcar is yours for a little longer.

Can I change an upcoming reservation?

Yes. You can cancel or extend upcoming reservations. (Currently, you cannot change the start time of your reservation, but we're working on that.)

Touch the "My Zipcar" tab for a snapshot of your upcoming reservations, and then tap the vehicle. Choose whether you'd like to cancel or extend, then we'll ask you to confirm. Easy. Please note that the usual cancellation policy applies.

Troubleshooting

Why don't the honk and unlock features work?

Many Zipcars can do these tricks right now and we're adding more every day. If you know your Zipcar has honk and unlock, simply wait a few seconds and try again. It's possible you could have a spotty connection or our server is unable to read your request. Please continue with your reservation using your Zipcard to lock and unlock, as usual.

Why am I having difficulty selecting things?

Simply try pressing directly on the intended tap target. If it's still a problem, try closing out of the app and relaunching it.

Why is the app slow for me?

Be sure you have a good network connection. We are working to optimize performance of our app with each version we release.

Why did my device stop working?

Please try removing the app from your device and downloading it again. If the problem persists, please work with Apple to determine the cause.

What do I do if the app crashes?

Please close the app and try again. If the problem persists, delete the app from your iPhone and try downloading it again. We're always working to identify and fix problems. If you experience frequent crashes, please contact us and give us the details. Thanks for your help!

How can I give Zipcar my feedback?

This app's for you. So we're listening for your feedback. Tell us what you like and what could be better.